Refund policy

Last updated 12 October 2026

In short: try everything free for 7 days first. If you buy Nura Pro and it does not work on your device and we cannot fix it, you get your money back.

Try before you buy

Every feature is open for 7 days, starting when you add your first playlist, so you can check that Nura works on your device and with your playlist before you pay anything.

Nura Pro (one-time purchase)

• Nura Pro unlocks straight away, in the app, when you pay.
• If Nura Pro does not work on your device, or does not do what we said it does, and we cannot put that right, we will refund the payment. Please ask within 14 days of buying.
• If you paid by mistake or paid twice, tell us and we will refund the extra payment.
• A change of mind after the trial and after Pro has unlocked is not normally refunded, because the digital unlock has been delivered. This does not affect any right you have by law.

nuraeditor.org playlist accounts

These are paid per device, per year. If you cancel, your Pro features stay unlocked until the end of the period you paid for. If a playlist account does not work as described and we cannot fix it, we will refund the unused part.

How to ask for a refund

Ask on our Discord server and tell us the licence key or account you used. Refunds go back to the original payment method through Stripe and normally arrive within 5 to 10 working days.